Frequently Asked Questions

Q.        How much does postage and packaging cost?

A.        Uk Mainland - 

Orders From £10.00 - £50.00 - £2.00 First Class Recorded Delivery

 Orders Over £50.00 - Postage Free

 Overseas - All Orders - £2.50 - Airmail

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 Q.        When will my purchases be posted?

 A.        We will always post your items as soon as possible after payment has been made, either same          working day or next working day with exception of polymer clay items which are usually made to      order and may take up to 5 working days to make and despatch. Items bought on Saturday or               Sunday will be posted on Monday. We fully understand that you wish to receive your purchases        quickly, we always confirm by email when your purchase has been despatched and pride                  ourselves in our speedy delivery service.

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 Q.        What if I'm not happy with my purchase?

 A.        We want all our customers to be completely happy with their purchase so in the unlikely event this is not the case we urge you to contact us immediately. We offer our 14 day money back guarantee on all our products or if you require we will always exchange your purchase if you want to with the exception of earrings which cannot be returned on hygiene grounds unless faulty. We want all our customers to enjoy their shopping experience with Bright Beadz and we will do our upmost to make sure you are 100% happy and satisfied.

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 Q.        Which size charm bracelet should I buy?

 A.        Firstly measure round the widest section of your wrist where you intend to wear the bracelet, then add 3cm so if your wrist is 16cm then an ideal size would be a 19cm bracelet. If the bracelet is for a younger person always buy slightly bigger to allow for growth.

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Q.       I cannot find the item I require?

A.       If you cannot find what you are looking for please contact us as we may be able to get just what you require within 10 days.

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Q.       Do you do wholesale?

A.       Yes, wholesale can be arranged and appropriate discounts given, however as we do not have wholesale quantities in stock your order will take up to 10 days to dispatch.